Connected Service

Profitability and Cost Management Solutions

Do you know your profitability by product andcustomer? Are you able to accurately allocate the cost of your shared services across each ofyour business units?

Connected Business Assessment

Information architecture presumes to serve the needs and address the challenges of business. We recognise that conventional wisdom speaks of the need for a cohesive strategy to develop the information capabilities of the organisation such that business information is available as-, when- and in the mode required by the business.

Email

778.686.8851

Kehl Petersen

Practice Lead, Innovation and Change

Connected Service Assessment

The Connected Service Assessment is a leading analysis methodology and management decision support tool that represents and measures organizational services (internal processes and workflows as well as external services), understands their alignment and contribution to organizational strategy and helps to identify an appropriate strategy for each service in order to enhance the overall effectiveness of the organisation.

Email

604.614.3023

Steve Hart

Practice Lead, Engineering Services

With a diverse and proven record of delivering professional IT services and solutions for over 25 years, Steve is one of those rare individuals who is equally effective and highly regarded in a number of senior roles including Architect (technical, solution, enterprise),

Email

604.790.7530

Mary Jane Devine

Practice Lead, Shared Services Strategy

Mary Jane has experience with identifying opportunities for organizations to either externalize their non-strategic services, achieve cost recovery from services where they’ve achieved execution excellence or create a business model for a shared service across an organi

Leadership in Micro Process Improvement

by Stephanie Hayes, MBA

I recently read this article posted by Abbey Carpenter, describing the need for a specific set of characteristics in leadership in order to make a process improvement exercise viable and successful.Ms. Carpenter describes a number of process improvement methodologies, including Six Sigma and TQM, but I think the resounding message is that any proc...

Back to Business, the Old Fashioned Way

by Jame Healy

Regardless of when and how the current economic “contraction” reverses itself, I think we can agree that the face of business as we know it is going to change… at least I’m hoping it does. I remember in the late 90’s, when I was an analyst for a venture capital firm, the number of “pimply-faced" self-styled entrepreneurs that woul...

Email

250.801.5642

Rick Ikebuchi

Senior Consultant

Rick’s education and training is in industrial engineering, but he is also a certified facilitator in change process management.

Service Integration into the Supply Chain

As one of the world's largest providers of third-party and logistics (3PL) services our client wished to be able to more fully integrate and align with the strategic vision and objectives of it's clientèle. After a brief assessment our recommendation was to pursue an integrated service strategy with the client in order to reduce transaction costs, improve service outcomes and to increase the overall volume of business with their customer base.

Search

Primary links

Profitability and Cost Management Solutions

Connected Business Assessment

Kehl Petersen

Practice Lead, Innovation and Change

Connected Service Assessment

Steve Hart

Practice Lead, Engineering Services

Mary Jane Devine

Practice Lead, Shared Services Strategy

Rick Ikebuchi

Senior Consultant

Service Integration into the Supply Chain

Join Our Team

Open Opportunities

Follow us on ...

... or Contact Us

About Us

Footer